Privacy Policy

Last Updated: November 18, 2025

SugarSkin (operated by Sugar & Stix LLC, "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sugarskin.com (the "Site") and purchase our products.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Create an account
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions
• Leave a product review

The personal information we collect may include:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing address (processed securely by Stripe)
• Account Information: Username, password, purchase history, saved preferences
• Communication Data: Your messages to us, survey responses, product reviews

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click data, referring URLs
• Location Data: General geographic location (city/state level) based on IP address
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Handle pre-order management and scheduling
• Process payments securely through Stripe
• Manage returns and refunds

Customer Service

• Respond to your inquiries and support requests
• Provide product information and recommendations
• Resolve disputes and troubleshoot problems
• Send important notices about your orders or account

Marketing and Communications

• Send promotional emails about new products, sales, and special offers (with your consent)
• Personalize your shopping experience
• Conduct surveys and gather feedback
• Share skincare tips and educational content

Website Improvement

• Analyze site usage to improve functionality
• Monitor and prevent fraud
• Comply with legal obligations
• Enforce our Terms & Conditions

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following third parties:

Service Providers

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings, court orders, or government requests
• Protecting our rights, property, or safety
• Preventing fraud or illegal activities
• Enforcing our Terms & Conditions

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for site functionality (shopping cart, checkout, login)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track advertising effectiveness and personalize ads

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality. To manage cookies:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Processing: PCI-DSS compliant through Stripe
• Access Controls: Limited employee access to personal data
• Regular Security Audits: Monitoring for vulnerabilities
• Secure Data Storage: Encrypted databases and backups

6. Your Privacy Rights

All Users

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at hello@bysugarskin.com with "CCPA Request" in the subject line.

European Users (GDPR Rights)

If you are located in the European Economic Area (EEA), you have rights under GDPR:

• Right of access, rectification, erasure, and restriction
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Maintain business records

Typical retention periods:

• Order Information: 7 years (tax/accounting requirements)
• Account Data: Until account deletion is requested
• Marketing Data: Until you unsubscribe
• Analytics Data: 26 months (Google Analytics default)

8. Third-Party Links

Our Site may contain links to third-party websites (social media, blogs, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site and products are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at hello@bysugarskin.com.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and business operations are located. By using our Site, you consent to the transfer of your information to the United States.

11. Email Marketing

Subscription

When you make a purchase or subscribe to our newsletter, we may send you:

• Product updates and new releases
• Exclusive promotions and discount codes
• Skincare tips and educational content
• Company news and behind-the-scenes stories

Unsubscribing

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email
• Contacting us at hello@bysugarskin.com
• Updating your preferences in your account settings

Note: You will still receive transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (for material changes)
• Displaying a notice on our homepage

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Effective Date: November 18, 2025
This privacy policy applies to all information collected through our Site and any related services, sales, marketing, or events.